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Returns and Exchanges

At Jemima’s Creative Quilting, we want you to be completely happy with your purchases. If something isn't right with your order, here is how our returns, exchanges, and replacements work.

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Change of Mind Policy

We do not offer refunds, store credits, or exchanges for change of mind. Please double-check your measurements, product details, and quantities before finalising your order.

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Custom-Cut Fabric

Because fabric is custom-cut to order straight off the bolt, it cannot be resold once trimmed. All cut fabric sales are final unless the fabric is faulty or was cut incorrectly by our team.

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A Note on Fabric Colours: We photograph our fabrics in clear, natural lighting to capture their true shade and sometimes use photo editors to show our products 'in use' or to enhance the lighting.

 

However, every mobile screen, tablet, and monitor displays colour slightly differently, which can sometimes cause subtle variations between your screen and the fabric in person.

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To help avoid any colour surprises:

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  • Ask Us Before You Buy: If you are unsure, trying to match a print to an existing quilt project or want to see if two fabrics work together, reach out to us before ordering, we'd love to help.

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  • Personal Colour Consultations: Send us a photo of your project, and we will happily pull the fabric bolts, lay them side-by-side, and send you photos or videos under shop lighting so you can order with complete confidence. Contact us to find out how.

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Need Help Matching Fabrics? Contact Us

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Pattern & Book Exclusions

Due to copyright laws, printed patterns, books, and downloadable PDF patterns cannot be returned, exchanged, or refunded for any reason.

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Order Cancellations​

Once an order has been placed, it enters our processing system and cannot be cancelled or modified.

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Faulty, Damaged, or Incorrect Items

​If there is an issue with your order, we will fix it straight away and cover all return shipping costs. We will provide a full replacement, exchange, or refund if:

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  • An item arrives damaged or defective.

  • Fabric has been cut incorrectly by our team.

  • The wrong item or print was packed and sent to you.

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Returned items must be in their original, unused condition and original packaging to be eligible for replacement or refund.

How to Request a Return

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  • Contact Us First: Call us on (03) 9308 2699 or send a message through our Contact page before returning any items so we can assist you. Unannounced returns cannot be processed.

  • Provide Order Details: Share your order number, details of the issue, and a quick photo if an item arrived damaged or fabric was cut incorrectly.

  • ​​Zero Cost Returns: Once approved, we will send you a prepaid return shipping label ($0.00 cost to you). We never charge restocking fees for damaged or faulty items.

  • Refund Processing: Approved refunds are processed back to your original payment method by us immediately, depending on your payment method the refund may take 5 to 7 business days of us receiving the item.

 

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